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SPEAKER

Kamila Węzik

Service Design Lead at Santander Bank Polska

About

I’m an experienced service designer with a business background. I have experience working mainly in large financial companies (ING, Santander) where, in addition to supporting teams, I also deal with the development of project competences among leaders. I combine my work with educational and mentoring activities.

Kamila Węzik

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Kamila Węzik

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WORKSHOP

Jak wykorzystywać Service Blueprint w projektowaniu usług?

Odczarowanie Service Blueprintu, czyli kiedy najlepiej po niego sięgnąć i jak efektywnie go wykorzystać. Co zrobić by dał nam podczas projektowania procesu / usługi to czego potrzebujemy najbardziej.

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