Talking is hard. It can be much easier if you stick to a standard scenario and deliver presentations and projects in a stiff and formal tone. Yet, our work experience indicates that loosening up and having a conversation instead of dry facilitation brings much better results in design (and other kinds of) processes. We will talk about approaching UX design with a smile and an open mind. It's the way to solve even big problems. Listen to our stories and learn lessons for yourself.